REFUND & CANCELLATION POLICY

TICKETS:

 

Ticket Terms and Conditions

2020/21 Ocean Festival World Tour tickets are sold through venue box offices, the ticketing company Eventbrite and our virtual platform.

Venue Box Office Tickets​

Tickets sold through a venue's box office are subject to the terms and conditions of that venue, and any ticketing queries should be directed to the relevant box office.

 

Eventbrite Tickets

The following terms and conditions apply to Eventbrite tickets bought for the 2020/21 Ocean Film Festival World Tour events hosted by Snowline Media Ltd. By buying or being issued with tickets, all recipients of tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted and be bound by the terms and conditions set out below.

 

 

Ticket Transfers

Any ticket transfer is subject to our discretion and ticket availability. Ticket transfers will be considered in the following circumstances:


- The ticket transfer request must be received no less than 21 days before the date of the first event at your relevant venue. 

 

- The event you would like to transfer must have an allocation of Eventbrite tickets available (extra charges may be payable depending on ticket prices) and has a transfer option available.

Please note that it is not possible to transfer to an event that has sold out of an Eventbrite allocation (even if tickets are available through the venue box office).

 

Refunds

Refunds are refundable no less than 30 days before the date of the event, unless in exceptional circumstances that will be reviewed at our discretion. The total refund for a ticket shall be the face value of the ticket purchased. The cost of personal arrangements including travel, subsistence, hospitality, or accommodation relating to the event which have been arranged by you are at your own risk.

 

Refunds will be offered in certain circumstances when a show is abandoned or curtailed. The total refund for a ticket shall be the face value of the ticket purchased.  The cost of personal arrangements including travel, subsistence, hospitality, or accommodation relating to the event which have been arranged by you are at your own risk.

We reserve the right to change the advertised show date and show schedule of events without notice or liability, where it is necessary to do so.

If admission is reasonably refused for whatever reason, or if you are reasonably ejected or excluded from the venue for whatever reason, no money will be refunded, or compensation provided.

 

 

Virtual Tickets

The following terms and conditions apply to virtual passes bought for the 2020/21 Ocean Film Festival World Tour events hosted by Snowline Media Ltd. By buying or being issued with virtual tickets, all recipients of virtual tickets (“you”) including the original buyer (“the Buyer”) are deemed to have accepted and be bound by the terms and conditions set out below.

 

Virtual Ticket Transfers

Any virtual ticket transfer is subject to our discretion and event availability. Virtual tickets are transferable to an alternative virtual event hosted by Snowline Media. Tickets cannot be transferred to a live venue event.

 

Refunds

​Virtual tickets are refundable no less than 7 days before the date of the event, unless in exceptional circumstances that will be reviewed at our discretion. The total refund for a ticket shall be the face value of the ticket purchased.

 

If a virtual ticket has been issued free of charge as part of a bundle offer, a refund cannot be applied to the virtual pass element of the bundle, however it can be transferred to an alternative event hosted by Snowline Media. 

 

 

MERCHANDISE:

 

Terms of Purchase

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

 

Refund Policy

We will be able to offer a refund or exchange for any undamaged product. Please contact us first regarding any refund or exchange request at mail@banff-uk.com, then return the product with its included accessories and packaging along with the online order number within 14 days of the date you receive the product. We will exchange it or offer a refund based upon the original payment method. If an exchange is required, please note your preference and we will fulfil this exchange if the item is in stock, or offer a full refund based upon the original payment method.

 

We reserve the right to change the terms, from time to time. If you have any queries regarding the above please contact us mail@banff-uk.com and we will be happy to help.

TOUR PARTNERS 

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© 2020 by Snowline Media

Address : Countrywide House,

23 W Bar St,

Banbury OX16 9SA

United Kingdom